Withdrawal Form
Withdrawal Form
At Nivia Maison, we respect your consumer rights and are committed to making returns and withdrawals simple and transparent.
Exercise Your Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving your order, without giving a reason.
Our standard 30-day return policy also remains available.
How to Submit Your Request
You can exercise your right of withdrawal by contacting us at:
Please include:
- Your full name
- Your order number
- The email address associated with your order
- A clear statement that you wish to withdraw from your purchase
You do not need to provide a reason for withdrawing within the applicable statutory withdrawal period.
Our support team will acknowledge your request and provide return instructions.
Additional Information
For more information about return eligibility, shipping costs, refunds, and your statutory rights, please refer to our Refund Policy.
Contact: support@shopniviamaison.com