Refund policy
Refund Policy
Nivia Maison · shopniviamaison.com
Last updated: November 12, 2026
We want you to love your Nivia Maison handbag. If something isn't right, we're here to make the process simple, transparent, and hassle-free.
1. Returns
You may request a return within 30 days of receiving the last item in your order, no questions asked.
If the return deadline falls on a weekend or applicable public holiday, it will be extended to the next business day.
For returns under our standard return policy, items must be:
- Unused and in their original condition.
- Returned with all original tags, dust bags, and packaging, where available.
These conditions do not limit your statutory consumer rights.
To request a return, email support@shopniviamaison.com with your order number. Our team will provide return instructions and the applicable return address.
You can also access your orders and request an eligible return through your customer account.
Please contact us before sending your return so we can direct it to the correct location.
2. Order Cancellations
You may request to cancel your order before it has been fulfilled or dispatched.
To request cancellation, contact support@shopniviamaison.com or use the available cancellation option in your customer account.
Request a Return or Cancellation
Once an order has been dispatched, return and withdrawal requests will be handled according to this policy and applicable consumer protection laws.
3. Refunds
Once your return is received and inspected, we will notify you by email.
Approved refunds are issued to your original payment method, typically within 5 to 10 business days of approval.
For statutory withdrawals, refunds will be processed within the timeframe required by applicable law. Where permitted, reimbursement may be withheld until we receive the returned goods or evidence that they have been sent back.
Depending on your bank or card issuer, additional time may be required for the refund to appear on your statement.
We do not charge restocking fees.
4. Exchanges
If you would like a different model or color, contact us at support@shopniviamaison.com. Exchanges are subject to availability.
The fastest option is usually to return your original item for a refund and place a new order.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, ideally within 7 days of delivery.
Email support@shopniviamaison.com with your order number and, where possible, photos of the item and packaging.
We will arrange an appropriate resolution, including a replacement or refund at no additional cost where required.
The suggested 7-day reporting period does not restrict your statutory rights regarding defective or non-conforming goods.
6. Return Shipping
For standard returns due to a change of mind, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
For damaged, defective, or incorrect items, we will cover reasonable return shipping costs where required.
We recommend using a tracked shipping service and keeping your shipping receipt until the return is completed.
7. European Union — Right of Withdrawal
Customers in the European Union generally have the statutory right to withdraw from eligible online purchases within 14 days of receiving the last item in their order, without giving a reason.
Our voluntary 30-day return policy provides an extended return window and does not replace or restrict this statutory right.
You can communicate your decision to withdraw by using our Withdrawal Form, the withdrawal function available on our store, or by emailing support@shopniviamaison.com with a clear statement of your decision.
Use of the Withdrawal Form is optional.
Where legally required, reimbursement includes standard outbound delivery charges, excluding additional costs for premium delivery options.
For statutory withdrawals, customers must return the goods within 14 days of communicating their decision to withdraw, unless applicable law provides otherwise.
Any reduction in value resulting from handling beyond what is necessary to inspect the goods may be considered where legally permitted.
8. Withdrawal Form
To exercise your right of withdrawal, you may use our dedicated page:
You may also submit your request directly by emailing support@shopniviamaison.com.
9. Late or Missing Refunds
If your refund has been approved but has not appeared within the expected timeframe, please check with your bank or card issuer.
If you still need assistance, contact us at support@shopniviamaison.com and we will review your request promptly.
10. Your Statutory Rights
Nothing in this policy excludes, limits, or overrides any mandatory rights available to you under applicable consumer protection laws, including statutory withdrawal, cancellation, and remedies for defective goods.
11. Contact
For returns, cancellations, exchanges, refunds, or withdrawal requests, contact:
Nivia Maison
Operated by SEO DIGITAL SOLUTIONS LLC
1045 Collins Street, Melbourne, FL 32935, United States
shopniviamaison.com